We are excited to introduce the latest Gincore update, which includes significant improvements in customer management, order processing, and overall system efficiency. This update brings several key features and fixes that will make your experience with the software even more convenient.

Artificial Intelligence in Gincore: Automatic Call Recognition and Analysis

One of the most significant additions in this update is the implementation of automatic call recognition and analysis using artificial intelligence (AI). Gincore can now automatically recognize recorded phone calls and generate a brief text summary and call title. This innovation greatly simplifies the work of customer service and quality control teams, saving time on listening to calls.

Main Features:

• Automatic Call Recognition: The AI system recognizes and analyzes the content of calls, generating a brief summary of the conversation.
• Brief Call Title: AI creates a title that reflects the essence of the conversation, allowing for a quick assessment of the call's content.
• Future Capabilities: Soon, there will be a feature to analyze the tone and relevance of the call. For example, the system will be able to assess service quality, the politeness of the operator, and identify the reason for the call (e.g., price inquiry, information request, etc.).

Users can purchase special credits to utilize AI features. This will allow you to make the most of the new capabilities Gincore offers.

Separate Parts and Services Lists for Each Device in an Order

It is now possible to specify separate lists of parts and services for each device in a repair order. This feature is especially useful when multiple devices, such as laptops, printer cartridges, and others, are included in a single order.

Benefits:

• Device Management: You can set a separate internal readiness status for each device, allowing for better order management. For example, one device may be repaired, another awaiting parts, and a third still under repair.
• Future Updates: The introduction of a feature to split an order into several separate orders is planned, which will allow you to deliver completed orders without waiting for the repair of other devices to be finished.

Improved Order Creation

The process of creating orders has also been improved in this update. The description of incorrectly filled or empty required fields has become more detailed, allowing for faster and more accurate error correction when creating orders.

Tracking Cancellations in Sales Orders

It is now impossible to leave a product in the list if the order is marked as "Customer Refused." This change helps avoid the common error of a product mistakenly leaving the inventory despite the customer's refusal.

Fixes

• Filtering in the "Products" Menu: Fixed an issue where resetting the filter by clicking the cross next to the search field did not work correctly.
• "Customer Feedback" Widget: Fixed a problem where the system did not send an automatic SMS to the customer with information on how to submit feedback.
• Correct Handling of Mandatory Branch Field: Fixed an issue where the system did not correctly process the filled fields when creating an order if the "Make field mandatory" option was selected.

Your Feedback

We value feedback from our users. The update has already begun to roll out and will be available within a few days. We have already received positive feedback on how the automatic call summary feature saves time. Please share your experience with AI in our support chat, as well as suggestions for new features that could simplify your work.

Gincore continues to evolve and implement the latest technologies to enhance your business efficiency. We are confident that these improvements will help you manage your tasks even more productively.

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