At Gincore, AI becomes not just a tool but your reliable assistant. This update takes customer interactions and task management to an entirely new level. Save time, work more efficiently, and focus on what matters most while AI handles the routine tasks.

AI in Gincore: Unlocking Maximum Potential

• Conflict Call Detection: The system analyzes the tone of calls and automatically identifies potentially contentious ones. Visual indicators in the call list help you quickly locate problematic conversations. The new “Conflict Calls” filter speeds up search and processing.
• Call Summaries and Descriptions: AI generates clear descriptions of conversations, including the client’s question, proposed solution, and a summary. Titles and descriptions are displayed in the call’s language, while key data is translated into the system’s language.
• Automatic Ticket Creation: After a call ends, the system automatically creates a ticket with details such as the device, cost, and other specifics. If a service is unavailable, the ticket is marked as “Service Unavailable,” reducing errors.
• Tracking Mentioned Devices and Callback Dates: Devices mentioned during calls are automatically added to a special AI category for processing. If the operator promises a callback, the system records the callback date.
• Filters for Easy Search: Tickets can be filtered by “Ticket Type – AI,” and calls can be searched by keywords in AI-generated text.
• Processing Archived Call Records: Process recordings made before AI activation. Simply specify the number of calls in the settings, and the system will start analyzing.

How to Enable AI? Click the blue “i” button in the settings section and follow the step-by-step instructions. The setup takes just a couple of minutes.

New Features You’ll Love

• Image Preview: You can now scroll through product images in the item card using arrows without opening each one individually.
• API Integration: Pass product parameters (height, width, weight, brand) for smoother integration with marketplaces.
• Automatic Reserve Synchronization with OpenCart: Reserved items no longer appear as available. Inventory management has become even more accurate.
  
  

Improvements That Simplify Your Work

• Creating Tickets from Call Cards: The client’s entered name is saved automatically.
• Transaction Details: Hover over the date in the “Transaction History” section to see the exact time of the operation.
  
  

Fixes for Your Convenience

• Correct deletion of items from the cart.
• Fixed column order in data export from inventory.
• Improved product search by SKU.
• Proper operation with the Telegram bot when changing tokens.
  
  

Why Enable AI Today?

With Gincore AI, you get:

• Time Savings: Automate routine tasks.
• Data Transparency: Clear reports and call descriptions.
• Fewer Errors: All important information is recorded automatically.

Activate AI and try it for yourself! Click the “i” button in the settings section to learn more.

Gincore: Automation That Inspires.

Try Gincore for Free